When a client requests referrals, what is the best way for a real estate agent to respond?

When a client requests referrals, suggesting two or three inspectors for the client to consider is the best approach. This option provides the client with a variety of choices, allowing them to make an informed decision based on their individual needs and preferences. Offering a selection of inspectors shows that the agent is knowledgeable about reputable professionals in the industry and is willing to assist the client without being overly prescriptive or biased. It also fosters trust in the agent-client relationship, demonstrating that the agent values the client's autonomy in making the final choice.

In contrast, recommending only a favorite inspector might limit the client's options and could potentially lead to the perception that the agent is not acting in the client's best interests. Citing legal restrictions as a reason to offer no referrals may leave the client feeling unsupported or confused, and randomly selecting an inspector from the internet lacks a personal touch and does not capitalize on the agent's expertise or local market knowledge. Each of these alternatives does not provide the same level of service and support that a carefully curated list of referrals would.